We’re on the lookout for an experienced IT professional who’s ready for the next step in their career. Maybe you’re currently part of a wider team and keen to move into management, or perhaps you’re looking for more responsibility and trust when it comes to IT operations.
If you’re proactive, confident working independently, and ready for a role where you can make a genuine impact, this could be the perfect next move for you!
A snapshot of the role:
• Take overall responsibility for internal IT provision and infrastructure.
• Manage and maintain core systems, including Microsoft 365, networking, and cloud environments.
• Provide 2nd and 3rd line technical support when required, ensuring smooth running of all systems.
• Coordinate external suppliers and service providers when specialist support is needed.
• Lead on projects to improve security, efficiency, and automation across the business.
• Support and guide the team on new technology especially around AI tools and innovation.
• Maintain and develop backups, storage, and recovery systems.
• Oversee and support a junior team member.
What you’ll bring to the table:
• Proven experience in a 2nd and 3rd line technical support role, ideally within an managed service provider.
• Strong understanding of Microsoft 365, networking, and cloud systems.
• Confidence to work independently and take full ownership of internal IT operations.
• Excellent communication skills and able to explain technical concepts clearly to colleagues.
• A proactive, problem-solving mindset and enthusiasm for continuous improvement.
• Interest or experience in AI technologies would be a bonus!
If all the above has piqued your interest and the role sounds right up your street, apply today or connect with Emma Davies at Zealous Agency for more information.